For the proper use, we recommend the following hardware using on server and client side.

Server side

• Small size call center (max. 10-12 operators at same time)
• Medium size call center (max. 40-50 operators at same time)
• Large size call center (for information, assessment of individual needs)

• OS: Linux (Windows Server)
• Applications: installed

Client side

• CPU: min.: 1,6Ghz, recommended: 2,8Ghz
• Memory: min.: 1Gb, recommended: 2Gb
• Storage: no needs
• Screen: min.: 1024x768@15”, recommended: 1600x900@20”
• Good quality headset
• OS: Windows XP/7/10, Linux, recommended: Windows 7/10
• Applications: JRE 7/8, Mozilla Firefox (IE / GoogleChrome / Safari)

Internet connection

• Adequate speed and quality of Internet connection (preferably a leased line)
• Compressed: 30 kbit / s / channel (up and downlink directions)
• Uncompressed 80 kbit / s / channel (up and downlink directions)
• Internet traffic is a separate physical connection, or high-quality QoS router to use with it
• Packet loss <1%
• Delay <80 ms (BIX-up)