+36 62 202 316

waccapp @ wheeler.hu

Web Access Contact Center Application

WaccApp is a platform independent, web-based contact center application. Ergonomic user interface, system integration, surveillance system supports yours daily work.

Application area

Outbound campaign

    • Telemarketing, telesales

    • Phone survey

    • Database building

    • Assets handling

    • Customer's satisfaction

Inbound campaign

    • Customer service

    • Information bureau

    • Patrol service

    • Orders handling

    • Information line

Supported telemarketing functions

    • Manual, predictive, power dialing

    • Automatic callback handling

    • Scripts and survey editor

    • Real time, online statistics

    • Customer interface

    • Call recording

    • Customer's database handling, db exports

Supported customer service

    • Interactive Voice Response

    • Time periods, dialing rules

    • Voice recording

    • Call recording

    • Call transfer, conference call

    • Automatic (ACD) and skills-based (SBR) call routing

    • Callback handling

Many call center applications are available on the Internet. Where we differ is, we always try to accommodate the needs of the client, individual requests, desires to meet. As a result, we offer a solution that is freely customizable for fit your existing systems.

If you're new in call center features, options, ask for our expert to help and learn more about our application. Reserve an appointment with our colleague, when we present to you our application operation and answer your questions!