WaccApp - Features

User interface	Inbound	Outbound	In/Out
Operator / Supervisor GUI Uniform, transparent, easy to use interface, both the operators and the supervisors for. The customer's data are in the center.
Administrator GUI Web interface, which is accessible from anywhere in the network. Grouped in a transparent system configuration includes the functions needed.
Customer GUI The client has a web interface to track the status of campaigns.

Base functions	Inbound	Outbound	In/Out
Campaign editor The individual client's tasks can be organized into different campaigns. The campaigns can be started automatically or manually. The shutdown can be manual, timed or quoted.
Customer's database handler Individual call lists, databases uploaded to the campaigns from CSV. Different structures and export handling.
Documents management Manage contracts, bids, templates. During a conversation, the completed documents sent automatically by e-mail.
Dialing rules Dial periods and rules set for each campaign.
Users's management Full user and group management, skill settings.
Groups and rules Authorization levels, pre-defined roles. Per user can be controlled separately for each module access. Read-only treatment options.
Termination code editor System-wide campaign and termination code management. Individual values are determined for the export.
Script editor Graphic questionnaire / script editor. Virtual questions and clear management ramifications.
Text messages Text messaging to users and system operators, supervisors. Online chat.
Archiving Scheduled and manual campaign archiving, making backups. Creating an export for customers.

Call functions	Inbound	Outbound	In/Out
IVR editor Interactive, voice-driven menu system.
PBX functions Other VoIP tools management such as phones, ISDN gateways, etc..
Manual dialing Manual dialing in the operator client.
Power/Predictice dialing Automatic dialing procedures.
ACD - Automatic Call Distribution Automatic call allocation, queue management.
SBR - Skills-Based Routing Call by assignment of knowledge among the operators.
Call Blending Uniform call distribution, call blending.
Callback handling Saving callbacks, start callbacks automatically or manually.
Call recording Conversations recorded.

Other functions	Inbound	Outbound	In/Out
Answering machine The caller can leave a message if the operator is not available or the call is received outside office hours.
Listening / Teaching The supervisor can listen to a conversation and can help the operator in conducting a call.
Conference calls Handling conference calls.
Quota
WebService interface Interface for external programs to communicate.
Out-office work, telework management